Shipping policy

Order Processing

All orders are processed within 1–3 business days after the order is placed.

Orders are not shipped or delivered on weekends or official holidays.

In the event of a high volume of orders, shipping may be delayed by several days.

Please allow additional time for delivery during transit.

If there is a significant delay in the shipment of your order, we will contact you by email.

Shipping Times

As we work with international suppliers, shipping times may vary.

Below are the estimated shipping times by region:

United States and Canada: 7–15 business days

Europe: 7–15 business days

Australia and New Zealand: 10–25 business days

Rest of the World: 20–30 business days

Please note that these are estimated shipping times only, and actual delivery times may vary.

Shipping Fees

We offer free standard shipping on all orders over €80.

Applicable shipping fees will be calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

Please note that it may take up to 6 business days for tracking information to update.

You can track your order using the link provided in the email.

Shipping Delays and Customs

Shipping delays may occasionally occur due to unforeseen circumstances, such as customs inspections or high shipping volumes.

Customers are responsible for any customs duties, import taxes, or additional fees charged upon delivery.

Incorrect Shipping Information

Please ensure that all shipping information is accurate and complete.

Zanovira Limited is not responsible for delays or lost packages resulting from an incorrect or incomplete shipping address.

If you need to change your shipping address, please contact us immediately at support@zanovira.com.

Lost or Stolen Packages

Zanovira Limited is not responsible for packages that are lost or stolen after delivery.

If the tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier or our customer support team at support@zanovira.com for assistance.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at support@zanovira.com.

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