Refund policy

60-Day Return Policy

We offer a 60-day return policy, which means you have 60 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with the tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at support@zanovira.com. Please note that returned items must be sent to the following address:

Office 3906, 39th Floor, The Center, 99 Queen's Road Central, Central, Hong Kong

If your return is approved, we will send you a shipping label along with instructions on how and where to send your package. Items sent without prior approval will not be accepted.

You can always contact us with any questions regarding returns at support@zanovira.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to review the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable products (such as food, flowers, or plants), personalized products (such as special orders or customized items), and personal care products (such as cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about a specific item.

Unfortunately, we do not accept returns for sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the existing item. Once the return is approved, you can place a separate new order for the replacement item.

14-Day Cooling-Off Period (European Union)

In addition to the above, if your order was shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide an explanation. As stated above, the item must be in the same condition in which you received it: unused, with the tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@zanovira.com.

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