Returns and Refunds Policy

📦 Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you are not, we accept returns subject to the following conditions:

✅ Return Eligibility

All return requests must be made within 60 days of receiving your order.

Products must be unused, in their original packaging, and in perfect condition.

Returns requested after 60 days will not be accepted.

🔁 How to Make a Return

To initiate a return, please contact us at support@zanovira.com within 60 days of delivery. Please include:

• Your order number

• The reason for the return

• Photos of the product (in case of a defective or damaged product)

Once your request is approved, we will provide you with the return address and tracking instructions.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service to prevent the package from being lost.

We are not responsible for returns that are lost or damaged during shipping.

💳 Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued within 7 business days to the same payment method used for the original order.

Original shipping fees are non-refundable.

❗ Non-Returnable Products

Certain products cannot be returned, such as hygiene products, perishable goods, or customized orders. This will be clearly indicated on the product page where applicable.

Company Name: Zanovira Limited

Business Address: Office 3906, 39th Floor, The Center, 99 Queen's Road Central, Central, Hong Kong

Company Number: 77749883

Email: support@zanovira.com