Privacy policy

Privacy Policy

This Privacy Policy describes how Zanovira Limited (referred to as “the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase through our website (referred to as the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, website visitor, or any other individual whose information is collected pursuant to this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information collected to communicate with you, provide or improve the Services, comply with legal requirements, enforce our Terms of Service, and protect the Services, our rights, and the rights of other users or third parties.

What Personal Information We Collect

The types of personal information we collect depend on how you use the Site and Services. “Personal information” refers to any information that identifies you or can reasonably be linked to you.

Information You Provide Directly

This may include:

  • Contact information such as your name, address, phone number, and email address

  • Order information, including billing and shipping address, payment confirmation, email address, and phone number

  • Account information such as username, password, and security questions

  • Customer service information, including messages you send to us

You may choose not to provide certain information, but doing so may limit your ability to use certain features.

Usage Information

We may automatically collect information about your interaction with the Services (“Usage Data”), including information about your device, browser type, IP address, and how you use the Site, through cookies and similar technologies.

Information from Third Parties

We may receive information from external service providers, including:

  • Platforms that operate our website, such as Shopify

  • Payment providers that process billing and transaction information

Any information received from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your information for the following purposes:

  • Providing products and services: Processing orders, shipping, returns, and account management

  • Marketing and advertising: Including personalized offers and advertisements

  • Security and fraud prevention

  • Customer service and service improvement

If you are located in the EEA, our legal bases for processing may include contractual necessity and legitimate interests in accordance with the GDPR.

Cookies

We use cookies to operate and improve our Site. Cookies help us remember preferences, analyze usage, and personalize content and advertising.

You can disable cookies through your browser settings, but doing so may affect the functionality of the Site.

Disclosure of Your Personal Information

We may share your information with:

  • Service providers, including payment processors, logistics providers, analytics providers, and customer service providers

  • Business and marketing partners

  • Companies within our corporate group

  • Law enforcement or government authorities when required

We do not sell or disclose sensitive personal information without consent, except where permitted or required by applicable law.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those third parties.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Data Retention

We take reasonable security measures to protect your personal information, but we cannot guarantee absolute security.

We retain personal information only for as long as necessary for legal, operational, or business purposes.

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal information

  • Requesting deletion of your personal information

  • Correcting inaccurate information

  • Data portability

  • Objecting to marketing or targeted advertising

  • Withdrawing consent

  • Restricting processing

To exercise your rights, you may contact us at support@zanovira.com.

Complaints

If you have concerns about how we handle your personal information, you may contact us at support@zanovira.com. You may also contact your local data protection authority.

International Users

Your information may be transferred outside your country, including outside Europe. Where required, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs).

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Zanovira Limited
Office 3906, 39th Floor, The Center, 99 Queen's Road Central, Central, Hong Kong
Email: support@zanovira.com
Company Registration Number: 77749883

Unless otherwise stated, we act as the Data Controller in accordance with applicable data protection laws.